Privacy Policy

Read WinSpirit Casino Australia's Privacy Policy. Learn how we collect, store and protect your personal data in line with applicable privacy regulations.

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Version 2.9

This Privacy Policy describes how WinSpirit (“we”, “us”, “our”) collects, uses, stores, and protects the personal data of players (“you”, “your”, “User”) who access and use the WinSpirit platform at winspirit-au.app (“Website”). By registering and using our Website, you confirm that you have read and accepted this Policy in full.

We are committed to handling your personal information responsibly and in compliance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) and the data protection regulations of Curaçao applicable to our operations.

1. What Data We Collect

When you register and use our platform, we may collect the following categories of personal data:

Full name, date of birth, and gender
Email address and account credentials
Postal address and country of residence
IP address, device type, and browser information
Gaming activity history and session data
Financial transaction records and payment method details
Communications with our support team
Identity verification documents (where required)

We do not store full credit or debit card numbers. Payment data is handled by certified third-party payment processors subject to their own security standards.

2. Why We Collect Your Data

We collect and process personal data for the following purposes:

To verify your identity and age in accordance with our KYC obligations
To create, manage, and maintain your player account
To process deposits, withdrawals, and other financial transactions
To detect and prevent fraud, money laundering, and other prohibited activities
To comply with our legal and regulatory obligations
To personalise your experience and send relevant promotional communications (with your consent)
To provide customer support and respond to your enquiries
To analyse and improve our platform and services

3. Cookies and Tracking

Our Website uses cookies and similar technologies to ensure the platform functions correctly, remember your preferences, and improve your experience. We use the following types of cookies:

Essential cookies — required for basic site functionality and secure login
Functional cookies — used to remember your language, session, and personalisation settings
Analytics cookies — used to understand how users navigate and interact with the site
Advertising cookies — used to measure the effectiveness of our marketing campaigns

You may adjust cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on our Website.

We do not sell or rent your personal data to third parties. We may share your data with:

Game software providers who deliver the games available on our platform
Payment processors responsible for handling transactions
Identity verification and fraud prevention services
Regulatory or law enforcement authorities when required by law
Affiliate partners under strict data processing agreements

All third-party partners are bound by confidentiality obligations and may only use your data for the specific purposes agreed upon.

5. Your Rights

Under applicable data protection law, you have the right to access, correct, or delete your personal data, restrict or object to certain types of processing, and request a portable copy of your data. You also have the right to withdraw your consent to marketing communications at any time. To exercise any of these rights, please contact us at [email protected].

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.

7. Data Security

Email Support: [email protected]

Live Chat: Available 24/7 directly on the website

Your personal data is protected using TLS 1.2 transport encryption and AES-256 application-layer encryption. We apply strict internal access controls and regularly review our security practices to protect your information against unauthorised access, disclosure, or misuse. In the event of a data breach that affects your rights, we will notify the relevant regulatory authority and affected users within 72 hours of becoming aware of the incident.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The current version will always be available on our Website. Continued use of the platform following any update constitutes acceptance of the revised Policy. If you disagree with any changes, please discontinue using our services.

9. Contact

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact our team at [email protected].